Level 1–2
The Sell-and-Forget Parts Provider
Aftermarket is less than 12% of annual revenue. The customer carries nearly all operational risk once the sale closes.
This is the norm for most of the market.
How mature is your aftermarket business, really?
Not as mature as your revenue suggests, in our experience. Find out where you stand.
Across 14 years advising 250+ industrial equipment firms, we built this to show you where you stand. It is benchmarked across 10 operating dimensions and against 185+ Capital OEMs.
Takes 3 minutes
Benchmarked with 185+ Capital OEMs globally · $50 Mn – $1 Bn
Level 1–2Transactional
26%
Level 2–3Transitioning to reliability
61%
Level 3–4Customer focused, proactive
11%
Level 4–5Real outcome based
Top 2%
Where do you stand today?
Learning from 185+ Capital OEMs, including:
Four archetypes. One of them is you.
Your score places you in one of these and shows which target level is realistic for your size.
Level 2–3
Becoming a Reliability Partner
Aftermarket reaches 20–35% of revenue at ~25% EBIT margin. Risk ownership is starting to shift toward you.
The gap now is which specific capabilities are still holding you back.
Level 3–4
The Performance-Centric Operator
Aftermarket runs 35–50%+ of revenue at 25–30%+ margins, ahead of most of the mid-market.
Likely your real ceiling. Level 5 needs risk transfer most $50 Mn – $1 Bn OEMs should not take on.
Level 4–5 · top ~2%
Real Outcome Based
The top ~2% tier is out of reach for most OEMs: it requires balance-sheet risk transfer most $50 Mn – $1 Bn OEMs should not take on.
Benchmarked across 10 dimensions, industry-wide.
From how you track assets after warranty to how your organization is resourced for service. Your assessment covers the ones most relevant to you.
Post-Warranty Visibility
Aftermarket Value Streams
Telemetry & Connectivity
Configuration Integrity
Service Resource Allocation
Engineering Compatibility
Support SLA Design
End-of-Life Management
Distribution Control
Service Culture
Three steps, 3 minutes.
01
Tell us about your company
Name, work email, and your equipment category. We pull your public profile automatically.
02
Answer a few questions
Describe how your organization operates today.
03
Get your score instantly
Your maturity level, gap map, and peer benchmarks, on screen and by email.
Get your Aftermarket Maturity Score
A few questions about how your organization handles a few areas today. Takes 3 minutes. You get a scored maturity position, your realistic target level, and peer benchmarks, instantly on screen and by email. No confidential details are shared.
"Their methodology is well researched and precisely architected. I've worked with them on some complex machinery, inconsistent data and undefined customer outcomes. Their approach helped us take the right track to success."
COO, mid-size HVAC company in USA
Start your assessment
Anubhav Dwivedi
CEO and Founder, Machine Science
Strong industrial engineering pedigree
This maturity framework is built by our industry experts team, who have served 250+ industrial equipment firms over the last 14 years across the US, Germany, Canada & the UK, and have won several industry awards while doing so.
Ready to see where you stand?
A few questions about how your organization operates today. That is all it takes.
Get my Aftermarket Maturity ScoreFrequently asked questions
What is the Aftermarket Maturity Score?
A benchmarked score describing an OEM's evolution from transactional hardware seller to outcomes partner, measured across dimensions like asset visibility, value streams, connectivity, configuration integrity, and resource allocation.
How do you verify the peer companies you benchmark against?
Every comparable company in your report is individually researched: sourced, identity-checked, and category-verified. The confirmed set is cross-checked against SEC filings and annual reports, not estimated.
Do we need to reach Level 5 to benefit from this?
No. Most $50 Mn – $1 Bn private industrials should not or cannot get to L5. The risk transfer at L4–L5 requires balance-sheet capacity and telemetry infrastructure most do not have. L3–L4 is often the realistic ceiling, and the assessment tells you which level is right for your business.
What does the assessment require from our team?
A few minutes from someone who knows how your service and sales operations run today. No ERP or CRM access and no live system integration: it is an online questionnaire.
How long does it take, and what do we walk away with?
About 3 minutes. You get a scored maturity position, your realistic target level, and peer benchmarks, instantly on screen and by email.